frommedesigns is ready to be your next and final stop when shopping for unique apparel items. we are a vibrant and dynamic brand dedicated to crafting high-quality apparel that resonate with the spirit of unique fashion. [email protected]
You can order easily on our website. Our store currency is in USD. Payment can be made via Visa, MasterCard, Discover, and American Express and they will be charged at USD rate.
To purchase an item on frommedesigns:
- Find an item you want to purchase on frommedesigns.com
- Choose the options you want for that item, if applicable.
- Click Add to cart.Take any of these optional steps:
– If you have one, apply the discount code in the “APPLY COUPON” field.
– You can buy some more by clicking “CONTINUE SHOPPING” button.
– To remove an item you want, click ” X “ in Shopping Cart.
- Click “PROCEED TO CHECKOUT”. Fill in your billing and shipping address. Review your order to check that your information and order are correct.
- Click choose your preferred payment method.
After the order is completed, you will receive an order summary to your email.
All prices are in United States Dollars (USD). The Estimated Order Total in the cart and the Cart Summary at checkout will both show the order total in USD.
Keep in mind, the charge will be converted to your local currency by your payment processor- your card company depending on your payment method. If you are uncertain how the currency conversion will work, we recommend contacting your payment company for more details.
Great! If you do receive a discount code from us, follow the steps to apply a coupon to a purchase.
- Select items to purchase, and add them to your Shopping cart.
- Type or paste the code in the “APPLY COUPON” field.
- Click Apply.
At the moment, we only accept Visa, MasterCard, Discover, American Express, Gpay and Apple Pay.
When you shop at frommedesigns.com, you can always be confident that your purchases are safe and secure. You are protected when shopping here as every transaction is safe and secure.
frommedesigns has taken precautionary measures to make sure every customer is fully protected. Our website is set up so that it does not capture any part of your financial information which means we will never gain access to your credit card information.
There are a few reasons that may cause an order to be declined at checkout. First, make sure the card number, expiration date, and security code are entered correctly. If any of these details are incorrect, missing, or outdated, your payment will not be accepted.
Next, ensure there are sufficient funds available on the card and that the billing zip code matches the card used. If the information you are entering is correct, the billing zip matches, and there are sufficient funds on the account, we recommend calling your card company for more information. If you continue to have problems using your card, we suggest trying a different card.
Each order number is unique on its own and we shipped our product separately due to the different completion date of the products. Hence we are unable to combine all your orders and have them shipped together.
We do! Please reach out to us at [email protected] and we will be happy to assist you with your order.
frommedesigns‘s ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired product, it is recommended that you make your payment within 60 minutes of checkout.
Due to the overload of our system, we don’t use a phone support service. All orders are typically placed online, rest assured, our online checkout process is secure and your payment details are never stored. However, if you are having trouble placing your order, email our Customer support team with your request, and contact information, we will be happy to assist you.
At frommedesigns, a common question focuses on the sizes of our products. We provide detailed sizing charts along with product descriptions in our store for each product. To find your size, compare your measurements to the measurements of each size of a product to find the best fit.
Our products are mostly manufactured and shipped from the US. With each product, we always maintain US Production Standard and strictly follow quality checks at every stage of manufacturing to ensure every customer is satisfied with the high-quality product.
Warehouse Address: 340 Ridgeview Dr, Pleasant Hill, CA 94523, United States
We are located in the USA. We pride ourselves in providing the best possible product to ensure every customer is satisfied with our business. We ship to all US states and you can enjoy on all items sold on the Store.
Warehouse Address: 340 Ridgeview Dr, Pleasant Hill, CA 94523, United States
The standard shipping price is $6.99.
We have Free Standard Shipping on orders over $150.
- Processing Time: All orders are processed within 7 – 9 business days.
- Delivery Time: You will receive your order from 14 – 25 business days (depends on the destination) from the date that it is shipped out, not the date when the order is placed. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
- Order cutoff time: 10:00 PM – (GMT-08:00) Pacific Standard Time (Los Angeles). For orders processed after cutoff time, one day gets added to the delivery time estimate.
International shipments may incur customs fees depending on the country and their regulations. These charges are typically due once the package arrives in the destination country. The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
We aren’t responsible for any additional charges that may apply after a purchase is completed on frommedesigns.
You certainly can throw them in the washing machine. Dry quickly. Do not dry clean or use bleach.
If you aren’t able to find your order confirmation email with your order number, contact our Customer support team at [email protected], and let us know the email address you used to place the order so we can locate the order number for you.
Contact Our Customer Support team as quickly as possible with your order number and your updated address. You may drop us an email to us at [email protected]. Once the order is in the process to be shipped, we are not able to change the shipping address for you.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You can contact our Customer support team as quickly as possible with your order number to cancel or make changes to the order. Depending on demand, we can’t guarantee these requests, but we promise we will try our hardest. We are only able to change or cancel your order if your request is answered before your order is processed within 6 hours from the time that the order was placed. Be sure to include details about the changes you need making- your new address, size, design, etc.
Each time you order, you’ll receive an order confirmation email as soon as your order is placed.
If you haven’t received any email updates about your order, it is likely the emails were marked as spam. Some email providers may mark our emails as spam or completely block them. Be sure to check your spam folder for emails about your order and make sure to add frommedesigns to your safe list. If you haven’t received anything within 24h, contact our Customer support team with your name and email address used to place the order and we can confirm the order for you.
You’ll also receive a shipping notification when the shipment(s) in your order is shipped. If you haven’t received your shipping confirmation email, it is possible your order hasn’t shipped yet. Check the processing time for your order in the order confirmation email to determine when it should be sent out. Typically, it takes about 7 to 9 business days for your order to ship, but it may take longer during peak times, sales, and promos. If your order is past the stated processing time, contact our Customer support team and we can confirm the ship date for your order or see why your order is delayed.
- Processing Time: All orders are processed within 7 – 9 business days.
- Delivery Time: You will receive your order from 14 – 25 business days (depends on the destination) from the date that it is shipped out, not the date when the order is placed. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
- Order cutoff time: 10:00 PM – (GMT-08:00) Pacific Standard Time (Los Angeles). For orders processed after cutoff time, one day gets added to the delivery time estimate.
Products are shipped from different locations within our printing network. If your order contains a variety of products, your items may be split up into multiple shipments and shipped at different times (Rest assured, you are only charged one combined shipping fee for all the items in your order). Your items will be shipped as soon as they are ready and you’ll receive a shipping notification for each shipment in your order.
- Processing Time: All orders are processed within 7 – 9 business days.
- Delivery Time: You will receive your order from 14 – 25 business days (depends on the destination) from the date that it is shipped out, not the date when the order is placed. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
- Order cutoff time: 10:00 PM – (GMT-08:00) Pacific Standard Time (Los Angeles). For orders processed after cutoff time, one day gets added to the delivery time estimate.
With all the uncertainty surrounding the recent Coronoavirus (COVID-19) outbreak, we are taking steps to minimize risks and implementing best practices as recommended by the CDC and WHO for facility cleaning, employee protections, and limiting interactions. Given the capacity and redundancy, we do not expect a disruption in production and fulfillment for most products at this time. Currently, unless otherwise stated on the product page, any orders are being fulfilled and shipped within the expected processing time. As this situation is quickly evolving, we are continually monitoring and will notify our customers as soon as possible if it begins to appear they may experience any delays or issues with their orders. You can rely on full transparency and communication from us should any delays arise.
Normally the customers will receive the goods from 14 – 25 working days (excluding order Processing Time).
*Please note that during periods of higher than normal order volume, processing times may exceed the standard 25 business days. These include, but are not limited to, holidays and promotions.
We know you’re itching for your new goods to arrive! If your order hasn’t arrived by the time you think they should have, here are some steps you can take:
1. Check Your Order Status
If your order hasn’t arrived yet, you can start by checking your Order Status. The Track your order page will provide your order status.
2. Peek at the Tracking Details
If your order has shipped, you’ll have a tracking number for your shipment. You can check at Track your order
US Standard Shipping
If your Postal tracking number has not updated in several days, or if it shows the order as delivered and you haven’t received it, check with your local post office to see if they may be holding the order. Since some packages can be misdelivered it’s also a good idea to check outside your home or with neighbors. Sometimes the post office will hide a shipment or leave it with a neighbor if no one is home to accept it. If these measures don’t work, call the carrier with the tracking number and request they confirm their tracking information is correct. Then a theft report must be filed with the US Postal Inspector so the loss can be researched.
3. Contact our Customer support Team
If you aren’t able to find more information about your shipment or are concerned it has gone missing in transit, contact us via [email protected] and we’ll be able to help track down your shipment to ensure a speedy delivery.
If your package does not successfully deliver and is sent back to the courier warehouse, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
- The shipping address does not exist
- The shipping address is misspelled
- The shipping address is missing information (i.e. apt/bldg/suite number)
- The carrier is unable to safely deliver the package
- The addressee has moved
- The addressee has refused the package
We will NOT be responsible for reimbursement, refund or re-sending the package in these instances as all returned shipments are destroyed by the courier warehouse. We would like to give you a proper expectation that the facility no longer accepts “Returned to Sender” Packages back to our Production Facility. We will just let the package be destroyed by the courier because it is not cost-effective on our side if we will have it back to our Production Facility then we will be charged again with Custom Tax Duties and other shipping charges.
To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. frommedesigns does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
If an item you received shows up significantly different from its description, please give our Customer Support Team a shout or simply reply to your order or shipping confirmation email within 5 days of the delivery date, including pictures of the product and your feedback. We’ll gladly send out a replacement at no extra charge!
Products are shipped from different locations within our printing network across. If your order contains a variety of products, your items may be split up into multiple shipments and shipped at different times (Rest assured, you are only charged one combined shipping fee for all the items in your order).
That odor you may smell on your item is a by-product of the custom printing method used to print the design. But, don’t fret! The odor from printing is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.
The printing process we use water-based inks are 100% non-hazardous, toxin-free and adhere to the strictest human health and environmental standards. Because the ink is water-based, it is 100% biodegradable, contains no animal by-products, and is completely vegan friendly. The printing process is a completely waterless, dry process which allows for a low environmental footprint, so no water is used or wasted in the printing process.
We want to be sure you’re satisfied with your order, which is custom made especially for you. If for these reasons you are not completely satisfied with the products purchased from frommedesigns such as quality, damaged, defective or wrong item delivered, contact our Customer support team to get the return instruction.
(Please consider our product’s description content before buying)
Please do not refuse the delivery or send your return to the address on your package. That is not our return address and we will not take responsibility for any return package without a confirmation letter or notice from us. Give us a shout at [email protected], or simply reply to your order or shipping confirmation email, including pictures of your product and your feedback. We’re happy to help!
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If 15 days have gone by since receiving your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition when you received it. It must also be in the original packaging.
Contact our Customer Service to get the return address before you make any decision. Please do not refuse the delivery or send your return to the address on your package. That is not our return address and we will NOT take any responsibility for any return package without a confirmation letter or notice from us.
Any refund is required to be issued to that same credit card you used to make an order. Shipping fee will NOT be refundable once items have been shipped. Your refund request will be processed in 3 – 4 working days, you should see the reimbursement on your account over the next couple of business days depending on your financial institution.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]